Prestige Dental Products
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Shipping and Handling

GROUND DELIVERY

  • All orders are shipped, via UPS Ground or USPS, from California, excluding dropship items, which are shipped directly from the Manufacturer and the state may vary.
  • Freight charges are added to invoice based on weight, size of package/s, and zip code. 
  • There are additional freight charges for large and/or heavy goods, equipment, hazardous/refrigerated items. Insurance may be added to freight on equipment and sensitive products. 


Shipping to Residenttial (Non-Business Address)

  • The shipping of orders to non-business addresses have an additional charge from UPS charge, which is added to the invoice, in addition to regular freight charges.

Shipping Large or Heavy Packages

  • Additional charges will be added to invoice for packages that are over 100 inches or more than 70lbs.

Shipping to Wrong Address 

  • If Customer provides the shipping address and package/s is/are undeliverable as addressed, or if the address is incorrect, incomplete or invalid, additional charges will be added to invoice or billed to Customer.

Shipping to P.O. Boxes or Hotels

  • We DO NOT ship to P.O. Boxes or Hotels/Motels.

Expedited Shipping

  • For faster delivery, we offer UPS Next Day, UPS 2nd Day or UPS 3 Day Select Service, for which additional shipping fees will be charged.
  • We will not be held responsible for crediting Customers shipping charges for shipping delay on expedited delivery, due to Acts of God, including weather delays, natural disasters, labor disputes, or if transportation is stopped, due to any security regulations imposed by the government, which can cause shipment delays.
  • We will ship the products available in stock through expedite shipment, the back order will ship in regular shipment. 

Shipping Hazardous Products

  • All hazardous products will have an additional $35.00 charge, due to Department of Transportation Regulations. 
  • Hazardous materials may not be shipped by air.  
  • No returns will be accepted for hazardous products.  Examples of hazardous products: Alcohol, Methanol, Ethanol, Laboratory Reagents, or anything flammable

Shipping Refrigerated Products

  • All refrigerated products are non-returnable and are shipped  UPS Next Day Air.
  • All UPS Next Day Air shipping charges are added to invoice.