Items purchased from Prestige Dental Products may be returned for credit within 30 days of the invoice date. A restocking fee of 15% or more will be applied to all returns over 30 days from the date of purchase.
We will replace or repair defective items based on Manufacturers' policies. Dated items,
All return merchandise is subject to inspection.
Any merchandise returned to us in unacceptable condition will NOT be eligible for credit.
Refrigerated products and misused or abused Items will not be accepted for return.
Products returned as defective will not be credited until this has been verified by the manufacturer in the form of a credit or exchange.
All Equipment, Solutions, Large Heavy Cases of disposable Goods, Casting Materials, Hazardous and Refrigerated Items are not returnable.
It is very important that you follow these instructions.
1). All returns MUST include a copy of the original invoice - credit cannot be issued without a copy of the original invoice.
2). You must return items in their original packaging, carefully packed in a shipping box with paper or other shock absorbent material to prevent damage in transit. DO NOT send any merchandise without an outer packaging. Credit will not be issued for merchandise received damage due to improper packaging.
3). Standard products in saleable condition will be credited in full only if returned no later than 30 days from date of invoice, with invoice copy.
4). Any used or opened products cannot be returned for credit. Additional shipping charges may be incurred to send these products back to you.
5). No credit on items which OSHA regulations prohibit return accepting (i.e., drugs, needles, anesthetics, etc.).
6). Products returned as defective will not be credited until this has been verified by the manufacturer in the form of a credit or exchanged. It takes 4-5 weeks for this process.
7). No credit on special orders or direct drop shipments from the manufacturer.
We thank you for your continued loyalty and look forward to your business.
